Better news & Insights

How to Respond to a Bad Review Without Losing Your Cool (Or Your Next Customer)

50+ Ways to Say ‘Thank You for Your Review’

A customer has just dropped you a five-star Google review. Always a good moment.

That One-Star Review Might Be the Best Thing That Ever Happened to Your Business

Let’s be honest — getting a 1-star review sucks.

Customer feedback vs paid ads: What works best for small businesses?

If you’re a local business owner, chances are you’ve felt the squeeze: ad budgets rising, results shrinking, and a growing sense that you’re shouting into the void. You're not alone.

How Simpro Automation helped Bell Plumbing gather 260+ Google Reviews

Bell Plumbing has been a household name in Tauranga for over 80 years. This fourth-generation, family-owned business serves Tauranga, Mount Maunganui, and the wider Western Bay of Plenty, with a big f...

How Western Lock Services grew from 80 to 700+ 5 star reviews

Western Lock Services has been the go-to locksmith for thousands of Aucklanders since 1997. With a friendly team, a local shopfront and a fleet of mobile vans covering the city, they've helped thousan...

How Cowleys Hire gathers feedback from 50+ customers per month

Cowleys Hire is a third-generation, family-owned business and the longest-running hire company in New Zealand. With four busy locations and 35+ staff, they’re a trusted name throughout Northland.

What small businesses need to know about Google’s search algorithm

When you search for something on Google, have you ever wondered how certain businesses pop up at the top of the results while others are buried deeper down? This is because of Google’s search algorith...

Struggling to rank in Google Search? Here's how to fix that!

If you're a small business owner, you've probably spent a fair amount of time building and maintaining your website. But despite all your efforts, you might notice that it’s not ranking as high in sea...