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Better news & Insights

How to set up a Google Business Profile (without overthinking it)

If you want customers to find you on Google, this is the starting point. When someone searches something like “Plumber near me” or...

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creating a Complete Google Business Profile

Your Complete Google Business Profile SEO Checklist for 2026

Your Google Business Profile is working right now. The question is whether it's working for you, or quietly sending customers to the business down the road.

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How to Respond to A Review From Your Next Customer, Not Your Last One

Every reply you write to a customer review gets read twice. Once by the person who left it. And dozens of times by strangers deciding whether to call you or the business down the road.

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Choosing the Perfect Online Reviews Management Platform

Choosing the Perfect Online Reviews Management Platform in 2026

You finish a job at 4pm. By 4:15pm, the customer's already posted a review. By 4:30pm, three people have read it.

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Responding to Negative Google Reviews

What NOT to Say When Responding to Negative Google Reviews

Most business owners take their work personally, so a tough review feels like a punch in the gut. But the people reading your reply are not judging the review. They are judging how you handle it. Your...

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Boosting Google Reviews

The 30-Day Google Review Sprint: How to Boost Google Reviews (The Compliant Way)

Thirty days. That's all it took for a Christchurch landscaper to go from two Google reviews to fourteen. No paid ads, no dodgy tactics. Just a simple system done consistently.

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Looking for Review Management Platforms

What to Look for in Review Management Platforms in 2026

What Is Review Management Software?

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Defusing Angry Customers and Responding to Negative Reviews

The Feel-Felt-Found Method: Effectively Responding to Negative Reviews

Your phone buzzes, and the words you saw hit harder than they should. A disgruntled customer left a one-star review.

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Customer Bad Review

How to Respond to a Bad Review Without Losing Your Cool (Or Your Next Customer)

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50+ Ways to Say ‘Thank You for Your Review’

A customer has just dropped you a five-star Google review. Always a good moment.

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