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Better news & Insights

How to set up a Google Business Profile (without overthinking it)

If you want customers to find you on Google, this is the starting point. When someone searches something like “Plumber near me” or...

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A good guarantee should scare you a little

A lot of good businesses already have a guarantee. They just haven’t written it down.

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A bad review isn't the whole story. Your response matters too

Getting a bad review sucks. Especially when you are reading it thinking, “That’s not the whole story."

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Is AI Recommending My Business?

The way people search for local businesses is starting to change. A customer who used to opened Google and search “electrician Hamilton” or “dentist near me” now opens an AI tool and ask a much more c...

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How to Get a Fake Google Review Removed

Spotting a fake Google review on your Business Profile is frustrating, especially when you know it hasn’t come from a genuine customer. The good news is that Google does have a process for reporting r...

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Google's 2026 Review Policy Changes

Google has tightened the rules around how businesses ask customers for reviews. The good news is that you can still ask genuine customers to share their experience. In fact, regular reviews should abs...

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The Easiest Way to Contact Google Business Profile Support

If you've ever tried to contact Google for help with your Google Business Profile, you'll know it isn't always straightforward. Whether you're dealing with missing Google reviews, a suspended profile,...

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Missing Google Reviews? Here's what to do

Seeing genuine Google reviews disappear is stressful, and it can have a real impact on your business.

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3 Things You Can Do to Prepare Your Business for AI

The way people search for local businesses is changing. Customers are not always going to Google, typing “plumber near me” and choosing one of the first businesses on the list. Increasingly, they are ...

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Google Reviews in the AI Era

If you’re a local business owner, you’ve probably heard plenty of SEO advice over the years. Add more keywords. Write more blogs. Optimise your website. Update your Google Business Profile. And yes, t...

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