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Better news & Insights

How to set up a Google Business Profile (without overthinking it)

If you want customers to find you on Google, this is the starting point. When someone searches something like “Plumber near me” or...

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How to use the booking feature on your Google Business Profile

Since the launch of Reserve with Google, businesses have enjoyed the convenience of allowing customers to book their services directly through their Google listing.

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An image of a woman holding her phone and a plumber receiving a message using the Google Business Profile messaging feature.

Leveraging Google Business Messages to increase customer engagement

Important note: As of July 31, 2024, Google Business Messages is no longer available. Google Business Messages, a feature of Google Business Profile (GBP), allows you to add a click-to-message button,...

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How to write a standout business description

Google Business Profile descriptions are one of the first places users look for more information about a business. A bit like NAP consistency, it’s also one of the most-debated SEO ranking factors for...

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High quality photography is essential for your Google Business Profile.

How to optimise your Google Business profile with photography

For small business owners, leveraging the power of photos on your Google Business Profile can significantly enhance engagement, reach (the number of people that see your profile), and click-through ra...

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Google Business Q&A: Send the right signals to Google and customers

In August 2017, Google introduced a powerful feature to its Google My Business (GMB) platform: Questions & Answers. Initially available only on Android devices, this feature expanded to all device...

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Google Business Profile: How to add your Products and Services

A Google Business Profile allows you to list crucial information about your business, such as your website, physical address, business hours, and phone number. This ensures that potential customers ca...

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Mastering the art of responding to customer reviews with ChatGPT

Customer reviews play a pivotal role in shaping the reputation and success of businesses. Whether lauding your products or expressing dissatisfaction with your services, each review represents an oppo...

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Teamwork makes the dream work: Motivating employees to ask for reviews

Positive reviews are essential for attracting new customers, but did you know that motivating your employees is key to collecting them? Here’s how to boost your review count through effective employee...

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How to guarantee reviews by creating an epic customer experience

As a business owner, you know that delivering customer satisfaction is key to success. But did you know that creating an unforgettable customer experience can be a total game-changer when it comes to ...

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