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Betterbunch blog
Better news & Insights
How to set up a Google Business Profile (without overthinking it)
If you want customers to find you on Google, this is the starting point. When someone searches something like “Plumber near me” or...
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The dos and don'ts of customer feedback management
Customer feedback is a valuable tool that can guide your business towards improvement and long-lasting success.
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The psychology of Google reviews
As human beings, we're defined by our choices and decisions. These days, when information is at our fingertips, online reviews have revolutionised our decision-making process.
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The basics of online reputation management
In today's digital age, a strong online presence and reputation are essential for businesses to thrive. Your brand's image is shaped by how you are perceived online, making Online Reputation Managemen...
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The impact of a Google Business Profile on local SEO
When you're looking for a local service or business, where's the first place you turn to? Well, it might've once been the Yellow Pages, but these days it's almost always Google. Since the internet fir...
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A practical guide to building a positive online reputation
These days, cultivating a positive reputation for your business isn't just about the work you do. It's about maximising every element of your service and ultimately amplifying it through digital chann...
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Apology techniques for better service recovery
In the world of customer service, perfection is an elusive goal. Even the best businesses can encounter slip-ups that leave customers feeling dissatisfied. However, these momentary missteps can become...
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A guide to boosting your Google reviews
In today's digital age, your business's reputation goes far beyond good old word-of-mouth. These days, it's all about Google reviews. These digital thumbs-ups have transformed into a new form of onlin...
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How often should you ask for customer feedback?
We all know it’s important to ask for customer feedback, right? But did you know that the timing of your request is absolutely critical?
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Google Business Profile: Mastering brand consistency
In the internet age, where first impressions are formed at the click of a button, mastering brand consistency has become an essential art for businesses.
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