.png?width=120&height=121&name=CustomerHappy_V2%20(4).png)
Betterbunch blog
Better news & Insights
How to set up a Google Business Profile (without overthinking it)
If you want customers to find you on Google, this is the starting point. When someone searches something like “Plumber near me” or...
Read.jpg)
Why local businesses must prioritise Google reviews
Google reviews, Facebook reviews, website testimonials, Yelp reviews... Yeah, it's pretty overwhelming! When you're busy, it can be tempting to put reviews in the too-hard basket, try to master all th...
Read
6 ways to encourage positive Google Reviews
Whether we like it or not, online reviews hold powerful sway over a business's reputation and success. Among the myriad platforms available, Google reviews are one of the most popular tools to showcas...
Read
The ROI of service recovery: turning setbacks into success
In the world of customer service, there's a powerful tool that often goes unnoticed yet holds incredible potential for businesses aiming to boost their bottom line.
Read
The dos and don'ts of customer feedback management
Customer feedback is a valuable tool that can guide your business towards improvement and long-lasting success.
Read
The psychology of Google reviews
As human beings, we're defined by our choices and decisions. These days, when information is at our fingertips, online reviews have revolutionised our decision-making process.
Read
The basics of online reputation management
In today's digital age, a strong online presence and reputation are essential for businesses to thrive. Your brand's image is shaped by how you are perceived online, making Online Reputation Managemen...
Read
The impact of a Google Business Profile on local SEO
When you're looking for a local service or business, where's the first place you turn to? Well, it might've once been the Yellow Pages, but these days it's almost always Google. Since the internet fir...
Read
A practical guide to building a positive online reputation
These days, cultivating a positive reputation for your business isn't just about the work you do. It's about maximising every element of your service and ultimately amplifying it through digital chann...
Read
Apology techniques for better service recovery
In the world of customer service, perfection is an elusive goal. Even the best businesses can encounter slip-ups that leave customers feeling dissatisfied. However, these momentary missteps can become...
Read.png?width=768&height=591&name=TeamBrainstorm_Blue%20(1).png)
