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Google Business Profile

Dec 24, 2025

How to set up a Google Business Profile (without overthinking it)

If you want customers to find you on Google, this is the starting point. When someone searches something like “Plumber near me” or...

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All articles Google Business Profile Reviews
Saying sorry is always easier when accompanied by a picture of a cute pug.

Apology techniques for better service recovery

In the world of customer service, perfection is an elusive goal. Even the best businesses can encounter slip-ups that leave customers feeling dissatisfied. However, these momentary missteps can become...

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Identifying the best times to send customer feedback is critical

How often should you ask for customer feedback?

We all know it’s important to ask for customer feedback, right? But did you know that the timing of your request is absolutely critical?

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A man searches Google Search to find a local business online while drinking a coffee

Effective strategies to unlock SEO success with Google reviews

These days, having a strong online presence is crucial for businesses of all shapes, sizes and specialities. Local SEO (Search Engine Optimisation) plays a vital role in helping your business get disc...

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Proactively identifying areas for improvement through feedback helps minimise customer issues

How to minimise service issues & strengthen customer relationships

Key steps to achieve a proactive customer service sweet spot In today's fast-paced business landscape, providing exceptional customer service goes beyond simply addressing concerns as they arise.

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Should I automate my customer reviews?

As we've all seen over the past few years, customer reviews have come to play a crucial role in shaping a business's reputation and influencing consumer decision-making. While positive reviews can bol...

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The cost-effective power of online reviews in a recession

During times of economic recession, it's natural for businesses to look for cost-effective ways to drive sales and attract new customers. One of the most powerful solutions is to focus on increasing o...

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5 reasons businesses love betterbunch

Are you a local business owner looking to boost your online reputation?

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How to respond to a negative review

Negative reviews are a little bit like chickenpox. You don't want them, but chances are, you’re going to get them at some point.

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How to Get a Fake Review Removed by Google

If your Google Business Profile has been hit by a fake or inappropriate review, it's important to take action quickly to protect your business’s reputation.

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