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Better news & Insights

How to set up a Google Business Profile (without overthinking it)

If you want customers to find you on Google, this is the starting point. When someone searches something like “Plumber near me” or...

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Google's 2026 Review Policy Changes

Google has tightened the rules around how businesses ask customers for reviews. The good news is that you can still ask genuine customers to share their experience. In fact, regular reviews should abs...

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The Easiest Way to Contact Google Business Profile Support

If you've ever tried to contact Google for help with your Google Business Profile, you'll know it isn't always straightforward. Whether you're dealing with missing Google reviews, a suspended profile,...

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Missing Google Reviews? Here's what to do

Seeing genuine Google reviews disappear is stressful, and it can have a real impact on your business.

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3 Things You Can Do to Prepare Your Business for the AI Era

The way people search for local businesses is changing. Customers are not always going to Google, typing “plumber near me” and choosing one of the first businesses on the list. Increasingly, they are ...

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Google Reviews in the AI Era

If you’re a local business owner, you’ve probably heard plenty of SEO advice over the years. Add more keywords. Write more blogs. Optimise your website. Update your Google Business Profile. And yes, t...

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Customer Bad Review

How to Respond to a Bad Review Without Losing Your Cool (Or Your Next Customer)

It's 7 am. You've just made your first coffee of the day, and you check your phone. There it is - a notification from Google. You feel your stomach drop. One star.

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You just received new customer feedback

Customer feedback vs paid ads: What works best for small businesses?

If you’re a local business owner, chances are you’ve felt the squeeze: ad budgets rising, results shrinking, and a growing sense that you’re shouting into the void. You're not alone.

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How do I show up in Google's search results?

What small businesses need to know about Google’s search algorithm

When you search for something on Google, have you ever wondered how certain businesses pop up at the top of the results while others are buried deeper down? This is because of Google’s search algorith...

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How to rank higher in Google Search results

Struggling to rank in Google Search? Here's how to fix that!

If you're a small business owner, you've probably spent a fair amount of time building and maintaining your website. But despite all your efforts, you might notice that it’s not ranking as high in sea...

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