Better news & Insights

How to Respond to a Bad Review Without Losing Your Cool (Or Your Next Customer)

Turning negative reviews into positive situations

No matter how great your business is, at some point, you’ll get a negative review. It happens to everyone. And while it’s never fun, it’s actually an opportunity—a chance to show your commitment to gr...

Turn a negative review into a positive opportunity for your business

Let’s be honest—negative reviews are tough to handle. They can hit your reputation, make potential customers second-guess, and even lower the team’s morale. But here’s the thing: while they’re not ide...

The hidden costs of an underutilised Google Business Profile

In today’s digital age, having a strong online presence isn’t just a bonus—it’s essential. One of the most powerful tools at your disposal is your Google Business Profile. It’s a gateway to attracting...

The true cost of overlooking unhappy customers–and how to fix it

In today’s fast-paced business world, keeping customers happy is more important than ever. But here’s the thing—many businesses don’t realise they might be overlooking unhappy customers. The impact of...

Mastering Google reviews: Effective strategies for negative feedback

These days, Google reviews are impossible to ignore. While they can be a company's biggest asset, if your business has any online presence at all, a bad review will unfortunately land on your virtual ...

Apology techniques for better service recovery

In the world of customer service, perfection is an elusive goal. Even the best businesses can encounter slip-ups that leave customers feeling dissatisfied. However, these momentary missteps can become...

How often should you ask for customer feedback?

We all know it’s important to ask for customer feedback, right? But did you know that the timing of your request is absolutely critical?

How to minimise service issues & strengthen customer relationships

Key steps to achieve a proactive customer service sweet spot In today's fast-paced business landscape, providing exceptional customer service goes beyond simply addressing concerns as they arise.